RETURNS & EXCHANGES
1. Eligibility & Return Window
- You have 30 days from the date you received your order to initiate a return.
- Items must be unworn and unused, with all original tags and packaging intact.
2. Complimentary Domestic Returns
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United States: We provide a prepaid return label at no charge. Simply initiate your return (see below) and follow the instructions to print your shipping label.
3. Refunds
- Refunds will be issued to your original form of payment once the returned item passes inspection.
- Please allow 3–10 business days from the date we receive your return for the refund to be processed.
4. Exchanges
- To keep things simple, Emanuel Berg does not offer direct exchanges at this time.
If you need a different size or color, we recommend placing a new order and returning the original item.
You’ll be refunded for the original purchase once it’s received and inspected.
5. Return Initiation
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Self-Serve: If you have a registered account with us, log in and navigate to your Order History to initiate a return.
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Via Email: Prefer a helping hand? Contact our Customer Care team at support@emanuelberg.com with your order details, and we’ll guide you through the process.
Questions or Concerns?
Our Customer Care team is here for you. For any additional assistance or special requests, please email support@emanuelberg.com.
We’re committed to making your experience with Emanuel Berg as effortless as it is inspiring.
