Support
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and caring for your Emanuel Berg garments.
Shipping & Delivery
Where do you ship?
We currently ship across the United States. If you're outside the U.S., join our list and we'll let you know the moment we begin shipping to your region.
How much is shipping?
Shipping is complimentary on all U.S. orders over $350. For orders under $350, standard shipping is calculated at checkout.
How long will my order take?
Orders are dispatched within 2 business days, with standard delivery 5-7 business days after dispatch. Express options are available at checkout.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with tracking so you can follow it to your door.
Returns & Exchanges
What is your return policy?
We offer complimentary 30-day returns. Items must be unworn, unwashed, and returned with their original tags attached.
How do I start a return or exchange?
Email support@emanuelberg.com with your order number and we'll guide you through every step.
When will I receive my refund?
Refunds are issued to your original payment method once your return has been received and inspected.
Sizing & Fit
How do I find my size?
Our shirts follow European collar sizing. Our Size & Fit Guide has full measurements and how to measure. Between sizes? Size up for a relaxed fit or down for a slimmer silhouette.
Do you offer made-to-measure?
Yes. Made-to-measure is available through our qualified retailers — find your nearest on our Retailers page.
What if my size is sold out?
Many of our core styles are restocked through the season. Join our newsletter to be first to hear about new arrivals and restocks.
Product & Care
Where are your shirts made?
Emanuel Berg has crafted shirts in Europe since 1989 — cut and sewn in our own atelier from the finest European mill fabrics.
How do I care for my garments?
Care depends on the fabric — see our Care Guide for specifics. As a rule, wash cool and reshape while damp to keep the cloth at its best.
What is 4Flex?
4Flex is our stretch shirting: the structure and finish of a fine dress shirt with the ease and movement of performance fabric.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay, along with Apple Pay and Google Pay at checkout.
How do I use a gift card?
Enter your gift card code at checkout and its balance will be applied to your order automatically.
Can I change or cancel my order?
Email support@emanuelberg.com as soon as possible. We dispatch within 2 business days, so we'll do our best to catch it before it ships.
Retailers & Contact
Where can I shop in person?
Emanuel Berg is carried by 295 retailers across the U.S. and Canada. Find your nearest on our Retailers page.
How do I get in touch?
Email us anytime at support@emanuelberg.com — we're glad to help with sizing, orders, or anything else.
Still have a question? Email us at support@emanuelberg.com and we'll be glad to help.