CONDITIONS FOR RETURNS AND EXCHANGES
We hope that you are satisfied with your purchases from Emanuel Berg. However, to give you peace of mind in your purchase, we offer a no-questions returns service on all orders without alterations. Simply return your item, accompanied with the original invoice and tags, within 30 days of date of dispatch and we will offer a refund or exchange. The refunds can take up to 14 days to process. If you do not receive your refund within this time, please contact us on firstname.lastname@example.org.
We will accept items back for return and refund if:
- the item is in perfect and unused condition, and you changed your mind and want to return your order,
- there is a manufacturing defect and you want to return your order.
We will not accept items back for return and refund or exchange if:
- a merchandise has been worn, used, washed, damaged,
- a merchandise was altered.
ITEMS WITH ALTERATIONS
Items with alterations can not be returned or exchanged. Tailoring fees are also non-refundable.
Shirts, blouses and other items with alterations (shortened sleeves, embroidered monogram) are hand-adjusted to your requirements by our tailor. As a result, they are not salable, and we are therefore unable to offer a refund on these items, except (of course) in the exceptionally rare case of faults with the garment.
HOW TO RETURN ITEMS
Please return item(s) using a box which is resistant to adverse weather conditions and damage. You should add the original paperwork (invoice/order confirmation). Please mark “Return” clearly on the paperwork and package.
Please include a Return Form and specify whether you wish to arrange an exchange or refund. Please also include your current address, telephone number and email address.
Address your returned parcel into our shipping warehouse:
KENT Sp. z o.o.
Emanuel Berg online shop - RETURN
ul. Nowodworcowa 23
81-581 Gdynia, Poland
If you are sending the parcel from outside the European Union, please contact the courier and ask what paperwork should be added to a parcel.
The cost of the return is borne by the Customer.
Unfortunately, because of customs and tariff issues, Emanuel Berg cannot provide return shipping for international orders. Tailoring fees are also non-refundable.
Shirtmakers Family GmbH and Kent Sp. z o. o. cannot be liable for any item returns that are lost or misdirected that is why we insist all returns are recorded and trackable.
HOW TO EXCHANGE ITEMS
If your item is in perfect and unused condition, you may exchange it for a different size or color. Please follow instructions for returning the goods as above, however please mark “Exchange” clearly on the paperwork and package. The item should be exchanged within 30 days of the date of dispatch.
If you have any questions regarding returns and exchanges please contact us on email@example.com.