Delivery

  1. DELIVERY CHARGES

    Europe - Free delivery
    Rest of Serviced Countries - 15.00 Euro (Free delivery for orders 350.00 Euro and over)

  2. TAX

    Currently all prices are in Euro (€), VAT 19% including. The exchange rate will be determined by the issuer of the payment card you use.

  3. DUTY

    Important information on all orders delivered outside the European Union:

    Orders under 200 EUR will not be charged any customs or import duties (DDP- Delivered Duty Paid). Orders 200 EUR and over will be subject to customs charges, which must be paid by the customer (DDU- Delivered Duty Unpaid).

    Any customs or import duties are charged once the parcel reaches its destination country. In case of DDU terms, these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

  4. TIMES OF DELIVERY

    Europe - 1-5 working days

    Rest of Serviced Countries - 1-8 working days

    We aim to deliver within 5 working ways, stock permitting (15 working days if you require customization). We deliver by Fedex International Priority or UPS Standard delivery.

  5. LIST OF SERVICED COUNTRIES

    EUROPE:

    Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

    ASIA:

    Afghanistan, China, Hongkong, Japan, Kazakhstan, Kyrgystan, Macau, Malaysia, Mongolia, Singapore, Thailand, Turkey, Turkmenistan, Uzbekistan, Vietnam, South Korea

    NORTH AMERICA:

    Mexico

    CENTRAL AMERICA:

    Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama

    SOUTH AMERICA:

    Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

    AUSTRALIA & OCEANIA:

    Australia, New Zealand

    If your country is not listed, please contact us.

  6. IMPORTANT INFORMATION ABOUT DELIVERY

    1. All orders are shipped from our Shipping Warehouse, Gdynia, Poland, using tracked and ‘signed for’ services for your security and convenience.
    2. Please note that we do not yet deliver to multiple addresses in one order. Separate orders will need to be placed should you require this service. We do not deliver to post-office boxes.
    3. Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer.
    4. You may track the delivery of your order by using the Tracking Number provided by the courier company. You will find the Tracking Number for your order either in your account or in the shipping confirmation e-mail. Our couriers deliver from Monday to Friday during office hours and you can neither arrange the pre-delivery phone notification nor pre-book delivery times. The courier will try to deliver the package for two consecutive working days, leaving a notification each time. Undelivered packages will be returned to our warehouse.
    5. From receipt of your order, payment in full and order conformation we aim to deliver within 5 working days, stock permitting. Please add extra 10 working days if you require customization, i.e. sleeves shortening or embroidered monogram. We will do our best to keep delays to a minimum. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

      Please allow an extra working day for deliveries during holidays, which are:
      1st, 6th January
      1st, 3rd May
      15th August
      1st, 11th November
      25th, 26th December

    6. Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If goods cannot be delivered within the planned time, we will notify you of this delay.
    7. Our shipping warehouse is located in Poland:

      KENT Sp. z o.o.
      Emanuel Berg online shop

      ul. Nowodworcowa 23
      81-581 Gdynia, Poland
      Telephone: +48 58 741 29 31
      Email: info@emanuelberg.com.

    8. Kent Sp. z o. o. insures each purchase during time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

For more guidelines on delivery process please contact us info@emanuelberg.com.